Refund and Returns Policy – Intimawellness

Last Updated: 13 October 2026

At INTIMA Wellness (“INTIMA”, “we”, “our”, or “us”), we aim to provide a smooth and reliable shopping experience. This Refund & Cancellation Policy explains the conditions under which an order may be cancelled, returned, or refunded when you purchase products through our website, https://intimawellness.in/.

1. Order Cancellation

Customers may request cancellation before their order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible. Please contact our customer support team as soon as possible if you wish to cancel an order.

Cancellation requests will be reviewed based on the current status of the order.

2. Return Policy

Due to the personal nature of our wellness products, returns may be restricted for hygiene and safety reasons.

However, if you receive a damaged, defective, incorrect, or incomplete product, please contact us so that we can review the issue and determine an appropriate resolution in accordance with applicable law.

Products should not be returned without prior instructions from our customer support team.

Nothing in this policy is intended to limit any consumer rights available under applicable law.

3. Refund Eligibility

A refund or other appropriate resolution may be considered in the following circumstances:

You receive a damaged or defective product.
You receive a product different from the one you ordered.
Your order is cancelled and payment has already been received, subject to the cancellation terms.
Your payment is deducted but the order is not successfully confirmed.
Your order cannot be fulfilled or delivered by us.

Each request will be reviewed individually. We may ask for order details, photographs, or other reasonable information to verify the issue.

4. Non-Returnable Products

For hygiene and safety reasons, opened, used, or unsealed personal wellness products may not be eligible for return unless the product is defective, incorrect, or another remedy is required under applicable law.

Change-of-mind returns may not be accepted for products that are otherwise non-returnable under applicable law and our disclosed product terms.

5. Refund Process and Timeline

Once a refund is approved, it will be initiated through the original payment method wherever possible.

The time required for the refund to appear in your account may depend on the payment gateway, bank, or payment provider. We will communicate any available refund confirmation or reference details where applicable.

If your refund has not been received within the timeframe communicated to you, please contact our customer support team.

6. Failed Payments

If an amount is deducted from your account but your order is not confirmed, please contact us with your transaction details.

We will verify the payment status. If the payment was received but the order could not be processed, an appropriate refund will be initiated where applicable.

7. Shipping Charges

INTIMA Wellness currently offers free delivery on eligible orders placed through our website.

Where a refund or replacement is approved due to a damaged, defective, incorrect, or undelivered product, any applicable shipping-related resolution will be handled in accordance with our policy and applicable law.

8. How to Request a Refund or Report an Issue

To request a cancellation, refund, replacement, or report an issue with your order, please contact us using the details below.

Please include:

Your order number.
Your registered mobile number or email address.
A brief description of the issue.
Photographs or supporting information, if relevant.

Brand: INTIMA Wellness
Website: https://intimawellness.in/
Email: intimawellness69@gmail.com
Phone: 7888964026

9. Policy Updates

INTIMA Wellness reserves the right to update this policy when necessary. Any changes will be published on this page with a revised “Last Updated” date.

All orders will be handled in accordance with the applicable terms and consumer protection laws.

10. Contact Us

For any questions regarding cancellations, returns, or refunds, please contact our customer support team using the contact information provided above.